Water Damage Restoration
Smart Choice Cleaning
is your smart choice for water damage cleanup in Alexandria, Fairfax, McLean, Herndon and all throughout Northern Virginia.
If your home is being threatened by water damage from flooding or leaks, Smart Choice Cleaning has the expertise to prevent the devastating effects water damage can have in order to help preserve and restore your property.
We have the equipment and experience necessary to handle even the most challenging water restoration and are available for immediate service. We concentrate on safely speed-drying, deodorizing and (most importantly) disinfecting the areas flooded or damaged by water.
Flooded by Recent Rains?
Basement flooding or storm damage doesn’t wait for regular business hours, and neither do we. We will respond to your residential water removal and clean-up needs. Our quick response time, carpet water extraction and advanced drying methods help prevent secondary damage and mold.
Here are some articles from the U.S. EPA on how to deal with mold remediation in your home.
When a natural disaster strikes, it can be all too easy to lose hope in light of severe damage and loss. No disaster is too big, whether it’s from melting snow, a hurricane or flooding in Alexandria, Fairfax, Occoquan or other low-lying areas in Northern Virginia. Whenever you need us, the Smart Choice Cleaning team is ready for you!
FREQUENTLY ASKED QUESTIONS!
1. How can I prevent water damage
Proper maintenance and care of your appliances can help ensure they dont cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss.
2. What is the water damage cleaning service process?
We will have to facilitate an inspection, we will then use our water extraction machinery to remove any standing or access water from the site. Once the water is gone, we start the drying process with dehumidifiers and heavy fans. When the area is dry to our satisfaction, we test the air to make sure the problem is resolved and the moisture and any mold spores have been removed.
3. Will insurance cover the water damage to my property?
Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe.) The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.
Smart Choice Cleaning is your smart choice for water damage cleanup in Alexandria, Fairfax, McLean, Herndon and all throughout Northern Virginia.
Smart Choice Cleaning Quality Control System for Water Damage Cleaning and Remediation
We care about our customers’ homes, and strive to provide the highest quality service in the industry by implementing our unique Six Step Quality Control System.
Smart Choice Cleaning employees are trained to be consistent, thorough, and detailed oriented in their water damage cleaning and remediation projects. Our teams consist of two team members for your convenience. Smart Choice Cleaning strives to maintain the highest quality employees in the industry.
In addition to our Smart Choice Cleaning team members, we have a Quality Supervisor that will randomly stop by your home to ensure your cleaning standards and special requests have been met.
Our Account Managers are your one stop point of contact. Their job is designed to help you through the process of scheduling new appointments, re-schedules, special requests, service questions, and relaying special instructions to your cleaning team. Our Account Managers will ensure your customer service experience goes beyond your expectations.
We encourage our customers to let us know what is most important to them. You tell us what we need to clean and our team members will get it done.
We ask for feedback after every cleaning via e-mail. We would like to know how we are doing and how satisfied you are with our service. Please give us your feedback so we can make sure you are satisfied every time a team member visits your home.
6.100% Satisfaction Guarantee
Smart Choice Cleaning offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Reputation : SCC is recognized for providing the most outstanding customer service in the area. SCC has won the Angie’s List Super Service Award for numerous years since 2010. We are also listed in the Best Pick Report in Fairfax, Arlington, Prince William, and Loudoun County for 2012 and 2013 as well as Best of Alexandria Award for 2013 and 2015. We are a BBB member with A+ ratings. We are also highly rated on Yelp and Google. We are the exclusive cleaning service for many Realtor’s, Home Remodelers, and Flooring retailers in the area.
Experience: SCC has more than 10 years of experience in both residential and commercial cleaning. We specialize in Carpet, Tile, Grout, Upholstery Cleaning, Maid and Janitorial Service, and Water Damage Restoration.
Systems: SCC uses the most advanced systems in the industry. We developed our own unique 12-step Carpet Cleaning process, using our truck-mounted cleaning equipment. SCC has a unique house cleaning process proven to save our clients time and money. SCC also has a comprehensive communication system with our clients and crew to insure outstanding customer service.
Education: SCC believes that continuous education and training is the key to providing an outstanding customer service experience. All SCC field technicians attend annual, weekly training and in-house meetings. SCC Carpet Technicians are IICRC Certified.
Guarantee: SCC offers a 100% money-back guarantee. If you are not completely satisfied, we will rush back at no charge to address your concerns. If you are still unsatisfied, we will honor our 100% money-back Guarantee.
- Make sure the nearest parking spot to your home is available for our vehicle prior to our arrival.
- Please remove all personal effects from the floor, furniture and countertops such as dirty laundry, toys, and food and beverage containers.
- Please have trash bags visible for our maids as we do not provide.
- Please throw away all items considered trash. Our maids do not throw away items that are still in the home at the time of the cleaning.
- Please put away any valuable possessions such as jewelry.
- During the pre-inspection walk-through with the supervisor, please advise them of any special requirements to follow when cleaning your home such as using a certain product for a certain area in your home.
- Please put your pets in a safe, quiet place where our cleaning won’t disturb them.
- Please note that we DO NOT USE LIQUID BLEACH, however if you provide it and our maids agree to use it we will NOT be responsible for any damages that may occur.
- Please do a walk through inspection to make sure you are completely satisfied with our service before you sign the work order.
- If no one is at the property at the time our maids are done cleaning, you have 48 hours to report any issues.
- If unsatisfactory is not reported within 48 hours no REFUND or REDO’S will be honored.